Privacy Policy winboz

1. Introduction

This Privacy Policy is published by winboz to explain our privacy practices regarding personal information collected through the winboz platform, including the official website at https://winboz.onl, mobile applications and all related services we offer to Malaysian players.

By registering an account, using any of our services or browsing the winboz website, you agree to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

2. Information We Collect

winboz collects various types of information to enable us to provide services that are secure, fair and compliant with the international licensing requirements we adhere to.

2.1 Personal Identification Information

During the account registration process, we collect the following information:

• Full name as it appears on your identity card (MyKad) or valid travel document
• Identity card number (MyKad) or passport number for identity verification purposes
• Date of birth to confirm you meet the minimum age requirement of 21 years
• An active email address and mobile phone number
• Current residential address including postcode and state
• Account password that is encrypted and stored in a format that cannot be read by our staff

2.2 Financial and Transaction Information

To process deposits and withdrawals securely, we collect:

• E-wallet details (Touch 'n Go eWallet, Boost) including the registered account number
• DuitNow information and online banking details (FPX) used
• Crypto wallet addresses (USDT, BTC, ETH) when that payment method is used
• Complete transaction history including the date, amount, method and status of each transaction

2.3 Game Activity Information

• Betting and game records including date, time and game type
• Game preference settings and login session history
• Communications with the customer support team via live chat or email

2.4 Device Technical Information

• IP address, browser type and operating system of your device
• Access log data including dates, times and pages visited
• Cookie information and device identifiers used during login sessions

3. How We Use Your Information

Information collected by winboz is used exclusively for purposes directly related to the operation of our platform and compliance with international licensing requirements.

3.1 Platform Operation Purposes

• Processing account registration, identity verification and age verification (21+)
• Carrying out deposit and withdrawal transactions securely and accurately
• Providing access to all games and services offered by winboz
• Maintaining accurate records of accounts, balances and game activity
• Managing VIP programmes, bonuses and promotions you are eligible for

3.2 Security and Compliance Purposes

• Verifying player identities to prevent fraud, money laundering and other illegal activities
• Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• Detecting and preventing suspicious activity or misuse of the platform
• Complying with directives from the international licensing authorities we are subject to

3.3 Communication Purposes

• Sending notifications related to your account, transactions and security updates
• Informing you about promotions, bonuses and exclusive offers (with your consent)
• Providing effective customer support via live chat and email
• Sending responsible gambling messages when appropriate

4. Disclosure to Third Parties

winboz does not sell, rent or disclose your personal information to third parties for marketing purposes. However, there are certain circumstances where we need to share information with trusted parties:

4.1 Trusted Service Providers

We share only the necessary information with third-party service providers who help us operate the platform, including payment processors (e-wallet and banking gateways), identity verification (KYC) service providers and server infrastructure providers based in regions that comply with international data protection standards.

All these service providers are bound by strict confidentiality agreements and are only permitted to use that information for the purposes we have specified.

4.2 Legal and Licensing Requirements

winboz may disclose your personal information when required by the international licensing authorities we are subject to, a valid court order or other applicable legal requirements. In such cases, we will disclose only the minimum information necessary.

5. Data Storage and Security

winboz takes appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

5.1 Technical Security Measures

• All data transmitted between your device and winboz servers is encrypted using 256-bit SSL/TLS protocols
• Passwords are stored in a hashed and salted format that cannot be decrypted
• Data servers are protected by multi-layer firewalls and intrusion detection systems
• Staff access to user databases is implemented on a need-to-know basis
• Security testing and audits are conducted regularly by our security team

5.2 Data Retention Period

Your personal information is retained for as long as your winboz account is active or as long as needed to provide services to you. After an account is closed, we retain transaction records and identity information for the period required by applicable licensing and legal compliance requirements before it is securely deleted.

Customer support communication records are retained for a reasonable period for quality control purposes and to resolve any disputes that may arise.

6. Cookies and Tracking Technologies

The winboz website uses cookies and similar tracking technologies to improve the user experience, maintain login session security and analyse platform usage patterns in aggregate form.

6.1 Types of Cookies Used

• Essential Cookies: Required for basic website operation including login session verification and account security. These cookies cannot be disabled.
• Functional Cookies: Save user preferences such as language, display settings and game preferences for convenience on future visits.
• Analytical Cookies: Collect information about how you use the winboz website in a non-identifiable form, to help us improve our services.

6.2 Cookie Management

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete or block cookies. Please note that blocking essential cookies may affect certain functions of the winboz website, including your ability to log in to your account.

7. User Rights

As a registered player with winboz, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right of Rectification: You may request that we correct any personal information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances permitted by law and licensing requirements, you may request deletion of your personal information.
• Right of Portability: You have the right to receive a copy of your personal information in a machine-readable format.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out prior to the withdrawal.

8. Children's Privacy and Age Restrictions

The winboz platform is intended solely for individuals aged 21 and above. We do not provide services to individuals below the required age limit, and we do not knowingly collect personal information from underage children or minors.

All account applicants are required to verify their date of birth during registration. An identity document (MyKad or passport) may be required during the KYC process to confirm the applicant's actual age. Accounts found to belong to individuals under the age of 21 will be terminated immediately, and the account balance will be managed in accordance with the established compliance procedures.

9. Links to Other Websites

The winboz website may contain links to third-party websites, such as payment provider websites or licensing authority websites. This Privacy Policy does not cover the privacy practices of those third-party websites.

winboz is not responsible for the content or privacy practices of external websites. We encourage you to read the privacy policy of any third-party website you visit through links on our platform.

10. Changes to This Privacy Policy

winboz reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operations, licensing requirements, or industry best practices. Any material changes will be communicated to you via email notification to the address registered with your account, or through a prominent notice on the platform's main page.

The effective date of any updated version will be clearly stated at the top of this document. Continued use of the winboz platform after the effective date constitutes your acceptance of the latest version of the Privacy Policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:

• 24/7 live chat available directly on the winboz website in Malay and English
• Email: [email protected]

Our support team is available to assist you in Malay and English every day throughout the year. We aim to respond to all privacy-related enquiries promptly and transparently.