FAQ
winboz FAQ — Complete Answers
for Malaysian Players
This page answers the most frequently asked questions by winboz players in Malaysia — from how to deposit using Touch 'n Go eWallet and DuitNow, Malaysia Super League and EPL sports betting, how to withdraw funds, live casino basics such as baccarat and sic bo, through to the VIP programme and weekly cashback. Everything in one place to make your playing experience easier.
Easy and Fast Deposits
Minimum deposit of RM20 via Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency. Funds arrive in your account quickly.
Withdrawals Processed Within 1 Hour
All winboz withdrawal requests are processed within 1 hour. Minimum withdrawal of RM100 for all payment methods.
5-Tier VIP Programme
From Bronze to Diamond — enjoy weekly cashback of up to 1.5% and exclusive privileges every time you play.
High-Quality Live Casino
Baccarat, roulette, sic bo and a range of other games with live dealers in a fair and secure environment.
Account Security Guaranteed
winboz operates under international licensing. Your personal information and financial transactions are fully protected.
24/7 Customer Support
The winboz support team is ready to assist via live chat and email around the clock in Bahasa Melayu and English.
How to Make a Deposit
The minimum deposit at winboz is RM20 for all payment methods — including Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, and cryptocurrencies such as USDT, BTC and ETH. There is no difference in minimum amount between these methods, so you are free to choose whichever is most convenient.
winboz does not impose any additional charges from the platform's side for deposit transactions. You deposit, and the full amount goes into your account balance. If any service fee applies, it comes from your own e-wallet provider or bank, not from winboz.
Deposits via Touch 'n Go eWallet or DuitNow are usually credited instantly. If the funds have not arrived after a few minutes, first check whether the transaction was successful in your e-wallet or internet banking app. If there is still no update, contact winboz live chat support 24/7 with proof of payment (screenshot) for a prompt check.
Log in to your winboz account, go to the Deposit section and select the Online Banking (FPX) method. Enter the amount you wish to deposit, then you will be directed to your chosen bank's portal — Maybank, CIMB, RHB, Hong Leong Bank and others. Complete the verification on the bank's side, and the funds will be credited to your winboz account.
Yes, deposits made using USDT, BTC or ETH are eligible for the winboz welcome bonus. A first deposit of RM20 or more via crypto qualifies for a 100% bonus up to RM1,500. The wagering requirement is 15x the bonus amount. For example, a deposit of RM100 gives a bonus of RM100 for a total balance of RM200, and the wagering that must be completed is RM1,500.
Sports Betting
Yes. winboz provides betting markets for the Malaysia Super League and the English Premier League (EPL), including a range of betting options such as match results, total goals, Asian handicap and more. You can follow local and international football matches on a single platform.
Yes, badminton is included in the list of sports available at winboz, particularly for major BWF tournaments such as the All England, Thomas Cup and Uber Cup, as well as other international-level championships. As badminton is a favourite sport among many Malaysians, this market is generally active especially during major tournament seasons.
Malay odds are displayed as positive or negative values — a positive value means you win more than you staked, while a negative value means you need to stake more to win less. Decimal odds are easier to read: multiply your stake by the odds value to get the total payout (including your original stake). winboz lets you choose whichever format you are comfortable with.
If a match is postponed or cancelled, winboz will settle bets according to the sportsbook rules in place. Typically, unsettled bets will be voided and the stake returned to your account. For details specific to a particular sport or league, refer to the Terms & Conditions section or contact winboz customer support.
Live betting or in-play betting at winboz opens as soon as the match kicks off, with odds updated in real time according to how the game is progressing. This lets you bet on various scenarios while the match is ongoing, such as who scores next or the half-time result. It is naturally more challenging than pre-match betting.
How to Withdraw
The minimum withdrawal amount at winboz is RM100 for all payment methods — Touch 'n Go eWallet, DuitNow, FPX, Boost, and crypto (USDT, BTC, ETH). Make sure your account balance is sufficient and that you have met any bonus wagering requirements before submitting a withdrawal request.
winboz processes withdrawal requests within 1 hour. This applies around the clock — there are no office hours for withdrawals. Once winboz approves your request, the funds will be sent to the e-wallet or bank account you registered, and the time to receive them depends on the service provider.
If a withdrawal remains "pending" for more than 1 hour, there is likely a verification document required, or the recipient account details do not match. Contact winboz live chat support directly to check the status — our team is available 24/7 and will resolve the issue promptly.
Yes, withdrawals at winboz can be made at any time, including weekends and public holidays. The winboz withdrawal process operates around the clock, 24 hours a day, 7 days a week. Funds will be processed within 1 hour regardless of the day or time.
Winnings from a bonus must meet the wagering requirement before they can be withdrawn. For the winboz welcome bonus, the wagering requirement is 15x the bonus amount. For example, if you receive a bonus of RM1,500, you need to complete RM22,500 in wagers before that bonus portion is eligible for withdrawal. Your original deposit balance is not subject to this requirement.
Live Casino
Baccarat is a card game where you bet on whether the "Player", the "Banker" or a "Tie" will win. The goal is to pick the side whose card value is closest to or equal to 9. Each card is worth its face number, while face cards (K, Q, J) and 10 are worth zero. At winboz, baccarat is played with a live dealer via real-time video streaming.
Sic bo uses three dice. You bet on the outcome before the dice are shaken — for example the total of all three dice (Big/Small), a specific number combination or three of a kind. Payouts vary according to the probability of each outcome. It is easy to learn because you simply choose your bet type and wait for the result from the live dealer at winboz.
In a live dealer game, you watch a real dealer operating from a studio via live video stream. Unlike RNG (random number generator) games that are fully automated, live dealer games give a more authentic experience because you see every card or dice movement in real time. winboz provides clear streaming quality and an easy-to-use interface.
Yes, the live casino at winboz is fully optimised for mobile phones. Whether you are using Android or iOS, the winboz website interface adapts to your screen size. You only need a stable internet connection to enjoy smooth live casino streaming, with no additional app download required.
Roulette offers a wide range of bet types — from Straight Up (single number), Split (two adjacent numbers), Street (three numbers in a row), Corner (four numbers), through to outside bets such as Red/Black, Odd/Even and High/Low. Single-number bets pay out more while outside bets win more frequently. All these options are available in winboz live roulette.
VIP & Cashback Programme
The winboz weekly cashback is calculated based on your total wagering over the course of a week. The cashback percentage depends on your VIP tier — the higher your tier, the larger the cashback you receive. Cashback is credited automatically to your account every week with no manual claiming required. It is winboz's way of recognising active players.
The winboz VIP programme has 5 tiers with weekly cashback as follows: Bronze — up to 0.3%, Silver — up to 0.6%, Gold — up to 0.9%, Platinum — up to 1.2%, and Diamond — up to 1.5% weekly cashback. Each tier also comes with additional privileges.
Your VIP tier advances in line with your betting activity. The more frequently and actively you play at winboz — whether slots, live casino or sports betting — the sooner you qualify to move up to the next tier. No manual upgrade is needed; the winboz system evaluates and updates your tier automatically based on your activity record.
Beyond the weekly cashback, winboz VIP members enjoy priority in the withdrawal process, access to exclusive promotions not offered to regular players, priority treatment in customer support, and invitations to special events and offers arranged from time to time. The higher your VIP tier, the more personalised the treatment you receive.
The wagering requirements for winboz VIP cashback are set separately from the welcome bonus. For full details on the specific conditions related to cashback, please refer to the Terms & Conditions section on the winboz website or contact our 24/7 customer support directly for a more detailed explanation based on your VIP tier.
winboz weekly cashback is calculated at the end of each week based on total accumulated wagering from Monday to Sunday. It is then credited automatically to your account at the start of the following week. You do not need to contact support or make any claim — the process happens on its own as long as your account is active during that week.
Still Have More Questions?
The winboz support team is available 24/7 in Bahasa Melayu and English. Reach us via live chat on the website or email us directly.
Live chat is available directly on the winboz website | Email: [email protected]